Privacy Policy

Privacy Policy

Effective Date: [08/03/23]

At Bain Custom Integrations, we value your privacy. This policy explains how we collect, use, and protect your information when you interact with our business and our dedicated text messaging service.

1. Business Details

Bain Custom Integrations Snohomish, Wa

2. What Information We Collect

We collect personal information that you provide to us, including:

  • Name and contact information (phone number and email address).

  • Service address and property details.

  • Service history and billing information.

  • Any information you provide during text conversations or through our website forms.

3. How We Use Your Information

We use your information to provide our services, including:

  • Sending quotes, invoices, and job updates via Jobber.

  • Sending appointment reminders and scheduling confirmations.

  • Responding to customer support inquiries.

  • Managing your account and service history.

4. What to Expect from Our Text Messages

By opting in to our text messaging service, you can expect:

  • Message Types: Appointment reminders, service updates, quotes, invoices, and occasional promotional offers.

  • Frequency: Message frequency varies based on your interaction with our services.

  • Rates: Standard message and data rates may apply.

5. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your data with third-party service providers (such as Jobber or payment processors) only as necessary to perform business functions on our behalf.

Note on SMS Consent: Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Data Storage and Protection

We take the security of your data seriously. We use industry-standard safeguards, restricted access, and secure third-party platforms (like Jobber) to protect your personal information from unauthorized access, loss, or misuse.

7. Your Rights

You have the right to request access to the personal information we hold about you, to request corrections, or to ask that we delete your information from our records. To exercise these rights, please contact us.

8. Opting Out and Getting Help

  • To Unsubscribe: You can cancel the SMS service at any time. Just text STOP to our dedicated phone number. After you send "STOP," we will send a confirmation message and will no longer send you text messages unless you re-subscribe.

  • For Assistance: If you need help, reply to any of our messages with the keyword HELP or contact us directly.

Important Final Checks for your Jobber Application:

  • Public Link: Before you submit the link to Jobber, open it in an "Incognito" or "Private" browser window. If you can see it without logging in, you're good.

  • No "Under Construction": If your website is still being built, don't link the home page. Link the specific /privacy-policy page so the reviewer doesn't have to hunt for it.

  • The "STOP" Clause: Carriers are very strict about the word STOP. Ensure that specific word is in your policy exactly as written above.